GENERAL TERMS AND CONDITIONS OF SALE

BELAOVA » is a trade name belonging to the simplified joint-stock company BELAOVA, registered with the RCS of PARIS under number 948 734 587, whose headquarters are located at 12 rue de Barye in PARIS (75017).

Tel.: 06 14 65 87 59

Email: contact@belaova.fr

Website: www.belaova.fr

Preliminary information

You are currently connected to the website ___ (hereinafter "the Site") or have been redirected to this Site dedicated to the online sale of articles and products marketed around the world of cigars.

These general terms and conditions of sale (hereinafter "GTC") are concluded on the one hand by the company BELAOVA (hereinafter "BELAOVA") and on the other hand, by any natural or legal person using the Site and/or wishing to make a purchase via the BELAOVA website (hereinafter "the User" or "the Customer").

Any distribution, exploitation, representation, reproduction, adaptation, or use, in whole or in part, of these Terms and Conditions for purposes other than those strictly related to this contract is subject to the Company's prior authorization. Failure to obtain such authorization may result in the perpetrator being subject to criminal and civil prosecution as provided by law.

BELAOVA's distance selling service requires active participation from the customer and complies with the requirements of Articles L. 111-1, L.113-3, and L. 121-18 et seq. of the Consumer Code.

These Terms and Conditions may be unilaterally modified at any time by BELAOVA. The version available online at the time of sale will be the only legally binding version. These Terms and Conditions supersede all other terms and conditions contained in any other document, unless otherwise agreed in advance, expressly and in writing.

1. Seller Information

1.1. The Website

The website “www.belaova.fr” is operated by the company BELAOVA and is the exclusive property of the Company.

The site is hosted by the company OVH, located at 2, rue Kellermann, 59100 Roubaix.

1.2. Seller's Activities

The company BELAOVA operates the business of selling cigar boxes and accessories as well as organizing events around the world of cigars.

1.3. Seller Identification

This website is published by BELAOVA (hereinafter "BELAOVA Company" or "the Company"), whose registered office is located at 12 rue Barye, 75017 Paris, registered with the Paris Trade and Companies Register under number 948 734 587. Tel: +33 6 14 65 87 59; email: contact@belaova.fr

Intra-Community VAT Number: FR91948734587

Publishing Director: Mr. Hugo PICAPER 3

2. Products offered for sale

2.1 Product Characteristics

In accordance with Articles L. 111-1 and L. 111-3 of the French Consumer Code, the essential characteristics and prices of the products are available on our website at www.belaova.fr. The products offered for sale are exclusively available to customers residing within a geographical area covered by our delivery service.

The products offered for sale are only those displayed on the site at the time of consultation by the User, and this within the limits of available stock.

The main characteristics of the products as well as the manufacturing times are detailed on each product sheet.

The information on these records may be updated or deleted at any time due to possible changes or withdrawals.

The descriptions (photographs, text, graphics, information, and specifications) concerning the products are provided for informational purposes only and are not contractually binding. The Company cannot be held liable for any inaccuracies in the description (photographs, text, graphics, information, or specifications) of a product.

2.2. Price

The prices applied are those in effect on the day of the order. They are shown in euros, inclusive of all taxes, excluding delivery charges which are indicated separately.

The eco-contribution is applied in accordance with current regulations. The applicable VAT is that in effect at the time of the order.

The prices of the items are not subject to discounts on taxes, duties or other charges.

The seller reserves the right to change its prices at any time.

Payment must be made by the customer at the time of ordering. Under no circumstances will the sums paid be considered as a deposit or down payment.

All orders must be paid in euros and in a single payment.

The telecommunication costs required to access the site are entirely the responsibility of the client.

3. Order placement process

The Customer's order is processed according to the following steps:

1. The Customer visits the Site and follows the instructions provided, including those necessary for creating a customer account or for identification;

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2. The Customer selects one or more Products available for online sale;

3. The Customer checks their basket and has the option to modify quantities, remove one or more Products or add others;

4. The Customer accepts these General Terms and Conditions of Sale (GTC);

5. The Customer confirms the information relating to the delivery of their order (delivery address);

6. The Customer chooses their payment method;

7. The Customer makes a secure payment request (SSL) and validates their payment;

8. The Customer receives an order confirmation email, including a summary, at the email address associated with their account.

The order is considered firm and final only after the Seller sends a confirmation email. The sale will be deemed final as soon as the Customer receives this email detailing the contents of their order.

In accordance with Article L. 122-1 of the French Consumer Code, the Company reserves the right to refuse any order that appears abnormal, is placed in bad faith, or for any other legitimate reason, particularly in the event of an ongoing dispute with the Customer concerning payment for a previous order. Furthermore, the Seller may cancel orders if the information necessary for delivery is incomplete.

After order confirmation, the order may be cancelled if the Seller does not receive payment within the specified time frame, as indicated below.

4. Majority Commitment

The Customer declares that they have reached the legal age to purchase cigar-related products, in accordance with the legislation in force in their country of residence. By placing an order on our Site, the Customer certifies that they are at least 18 years old or, according to applicable laws, of legal age to purchase tobacco products.

The Company reserves the right to request proof of age before processing any order. If this condition is not met, BELAOVA reserves the right to cancel the order and refuse the sale, without the Customer being entitled to any compensation.

The Client agrees to comply with this condition and to inform BELAOVA of any inaccuracies concerning his/her age.

5. Documents – Evidentiary Effects

The Company advises the Customer to keep and print the order confirmation email that will be sent to him, summarizing the contractual information of the order.

The online provision of payment details, including the bank card number, and the validation of the order by the Customer, will constitute proof of the order and will render the corresponding payment due, subject to confirmation of the order by the Company. 5

As part of our efforts to combat online fraud, customer order information may be shared with third parties for verification. The customer is also responsible for providing complete and accurate information when placing an order, and will be held liable for any errors in the recipient's contact details.

6. Payment

The Customer can pay for their purchases by credit card or by bank transfer.

Payment must be made at the time the order is placed by the Customer.

Under no circumstances may the sums paid be considered as deposits or down payments. All orders are payable in euros and in full upon receipt.

BELAOVA reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and stage of execution, in the event of non-payment of any sum due by the Customer or in the event of a payment incident.

Sales made through the Site are reserved for individual Customers, excluding any professional or unauthorized reseller, and provided that the customers are domiciled in a territorial area covered by the delivery service contractually linked to the company BELAOVA.

Order confirmation constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale. This is an essential condition of BELAOVA's agreement to the sale in question. In the event of order refusal, particularly for an abnormal order or one placed in bad faith, BELAOVA reserves the right to refuse the sale.

7. Delivery – Billing

7.1. Delivery charges

For all deliveries in mainland France (excluding Corsica and other island regions), the delivery cost is specified when placing the order on the Site.

In the event of delivery to a hard-to-reach area or a special delivery request, a quote will be prepared in advance by the Company and submitted to the Client.

7.2. Terms and Conditions

The Products are delivered to the address provided by the Customer during the ordering process.

The shipment of the Products to the address indicated by the Customer is subject to validation of payment.

The delivery times mentioned on the Site take effect as soon as the payment is validated.

These timeframes include the processing and preparation phases but not the delivery of the Customer's order. 6

In any event, the Company cannot be held liable for errors made by the Customer when entering their address, nor for the consequences of such errors, including delays or delivery errors. Therefore, if delivery fails due to an error by the Customer, the Customer will be responsible for the reshipment costs.

7.3. Billing

The invoice will be sent to the Customer by email at the time of delivery.

The Client is advised to print this invoice.

In addition, the Customer has the option of making a written request to the Seller by mail to the following address: 12 rue de Barye in PARIS (75017).

8. Order verification upon arrival

The Customer agrees to receive the Products at the address he/she provided when placing the order.

Upon delivery of the Product, it is imperative that the Customer, in the presence of the carrier:

- Check the external condition of the package and refuse it if damaged, making explicit reservations on the delivery note, specifying the nature of the damage or the number of missing items. These reservations must be signed by the carrier. The Customer must, under penalty of forfeiture, take any action against the carrier within three days of receiving the Product, by registered letter with acknowledgment of receipt, in accordance with Article L 133-3 of the French Commercial Code;

- Check that the Product conforms to the order and look for any apparent defects or missing items. In case of non-conformity, apparent defects or missing items, the customer must immediately inform the Seller by email at the following address: contact@belaova.fr, and in any event, within eight working days of receiving the Product.

Otherwise, the Customer will be considered to have accepted the Product without reservation.

The Customer must keep a copy of the signature slip.

If apparent defects or non-conformity of the delivered Products are found and notified according to the terms indicated above, the Customer may benefit from a repair or, if this is not possible, a replacement of the Products, without any possibility of claiming compensation.

Article 9 - Return and refund of an order

9.1. General Information

In accordance with Article L 121-20 of the Consumer Code, the Customer has a 14-day right of return from the date of receipt of their order. They are responsible for the costs and risks associated with returning the Products, which must be sent back to the following address: 7

BELAOVA

Return of e-commerce order

To the attention of Mr. Hugo PICAPER

12 rue de Barye

75017 PARIS

To exercise their right of withdrawal, the Customer must send a request by email to contact@belaova.fr, specifying "Return Request" in the subject line. The Seller provides a standard withdrawal form at the end of this document. If the end of the 14-day period falls on a Saturday, Sunday, or public holiday, the deadline is extended to the next business day.

The Customer must return the Products, at their own expense and risk, within 14 days of notifying their decision to withdraw, ensuring that they are in their original packaging, complete, and unused. Items returned incomplete, damaged, or soiled will not be accepted.

9.2. Exclusions

According to Article L121-20-2 of the French Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or personalized, or to goods that cannot be returned due to their nature. Furthermore, the Company reserves the right to inspect any returned product and may refuse a refund if the product is damaged, used, or unsaleable.

Thus, it is specified that for any order of cigar humidors requested with custom characteristics or including personalizations, any right of withdrawal is excluded.

9.3. Reimbursement

The Seller will refund the Customer within 14 days of receiving the returned Products. The refund will be issued via the same payment method used by the Customer for the original order.

10. Limitations of Liability

BELAOVA shall not be liable to the Client or third parties for any indirect damage resulting from orders placed for professional purposes, including loss of profits, revenue or data, whatever the cause.

BELAOVA's liability is limited to a maximum amount equal to the total amount excluding taxes of the Order.

Furthermore, the inability to use the Products, particularly due to hardware incompatibility or unsuitability for the Customer's needs, shall under no circumstances render the Company liable or give rise to damages or a refund. 8

Furthermore, it is understood that any delivery delay shall not justify the cancellation of a pending order, nor give rise to compensation for any direct or indirect consequences. The Company is not liable for delays attributable to carriers or to events of force majeure, such as strikes, accidents, or natural disasters, which are beyond its control.

Finally, the company cannot be held responsible for damages resulting from misuse or non-conformity of the products, and any claim must be made according to the established procedures.

11. Guarantees and After-Sales Service

BELAOVA is subject to the legal guarantees of conformity (articles L.211-4 to L.211-14 of the Consumer Code) and of hidden defects (articles 1641 to 1649 of the Civil Code), in accordance with legal requirements.

The provisions of the following articles of the Consumer Code and the Civil Code are recalled:

Article L211-4 of the Consumer Code:

The seller must provide goods that conform to the contract and is liable for any lack of conformity present at the time of delivery. This also includes defects related to packaging, assembly instructions, or installation, if these aspects were the seller's responsibility.

Article L211-5 of the Consumer Code:

To be deemed compliant with the contract, a good must:

1. Be suitable for the intended use of a similar product and, where applicable:

- To correspond to the description provided by the seller and to possess the qualities presented to the buyer in the form of a sample or model;

- Have the characteristics that the buyer can reasonably expect, based on the public statements of the seller, the producer or their representative, particularly in advertisements or labeling.

2. Or comply with the characteristics agreed between the parties, or be suitable for a special use that the Customer has indicated and that the seller has accepted.

Article L211-12 of the Consumer Code:

The action for lack of conformity is time-barred after two years from the delivery of the goods.

Article L211-16 of the Consumer Code:

If the buyer requests a repair under a commercial warranty, any period of immobilization of at least seven days will extend the warranty by the remaining duration. This 9

The time limit begins from the date of the request for intervention or the date the property is made available for repair, if the latter occurs after the request.

Article 1641 of the Civil Code:

The seller is responsible for hidden defects which render the goods unfit for their intended use, or which diminish their use to such an extent that the buyer would not have acquired them, or would have offered only a reduced price, if they had been aware of them.

Article 1648 of the Civil Code, paragraph 1:

The action for hidden defects must be initiated by the buyer within two years of the discovery of the defect.

Under the legal guarantee of conformity, the consumer:

- Has two years from delivery to take action;

- May opt for repair or replacement of the goods, subject to the costs stipulated by Article L.211-9 of the Consumer Code;

- Is not required to prove the lack of conformity during the six months following delivery, a period which has been extended to twenty-four months since March 18, 2016, except for second-hand goods.

This legal guarantee of conformity applies independently of any commercial guarantee that may be offered.

The consumer can also invoke the warranty against hidden defects as defined in Article 1641 of the Civil Code, choosing between cancellation of the sale or a price reduction, according to Article 1644 of the Civil Code.

12. After-Sales Service

BELAOVA provides you with a dedicated team to meet your needs. A hotline is available to diagnose a problem or find a solution regarding your product.

To contact our after-sales service: 06 14 65 87 59 or contact@belaova.fr.

13. Personal Data

The collection and processing of the Customer's personal data are essential to ensure the management and delivery of their order. Placing an order on the Site requires the creation of a customer account, where the Customer's information is stored and protected by a password chosen by the Customer.

This data is processed confidentially and is intended solely for BELAOVA for order processing, in accordance with applicable laws, including the French Data Protection Act of 6 January 1978.

The methods of processing personal data by BELAOVA, as data controller, are detailed in the privacy policy accessible here. 10

The Customer has the right to access, modify, correct, or delete their personal data at any time. To exercise this right, they can go to the "My Account" section of the Website, log in, and manage their personal information. They can also submit a request by email to the following address: contact@belaova.fr, or by mail to:

Mr. Hugo PICAPER

12 rue de Barye

75017 PARIS

14. Force Majeure

BELAOVA shall not be held liable for the total or partial non-performance of its contractual obligations if such non-performance results from a force majeure event as defined by law and case law. This includes situations such as strikes, interruptions in transport and communication services, disruptions in the supply of raw materials, as well as natural disasters such as floods or fires.

The Company will inform the Client of the occurrence of such an event within eight days of its occurrence.

If the suspension of the Company's obligations continues beyond thirty days, the Customer will have the option to cancel their order, resulting in a refund from the Seller.

15. Site Management

The Company shall not be liable for interruptions to the Site, bugs, damage resulting from malicious intrusions which have led to changes in information on the Site, non-material errors concerning the Products, or the inability to contact customer service or access the site.

The Client agrees not to share their account credentials with third parties. BELAOVA cannot be held liable for actions performed on the Client's account by a third party who obtained these credentials as a result of the Client's negligence.

16. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale (GTC) are governed by French law. In the event of a dispute, the Customer must first contact the Company's customer service department to try to find an amicable solution.

Any dispute relating to the formation, interpretation, performance, or termination of the contractual relationship between the Client and the Company, as well as any related actions, shall, in the absence of an amicable agreement, be submitted to the jurisdiction of the Client's domicile, unless the Client is a merchant. In that case, the Commercial Court of the Company's registered office shall have jurisdiction.

The Customer is informed that they may also resort to conventional mediation methods, in particular with the Consumer Mediation Commission (Consumer Code art. L 534-7), or other sector-specific mediation bodies, as well as any alternative dispute resolution method, such as conciliation. 11

17. Intellectual Property

Reproduction of the Site in whole or in part is strictly prohibited, as all texts and illustrations are protected by copyright.

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